No business organization has the right to charge fee for not delivering the promised value. This is my core business principle ever since I came into trainings/consultancy. Even my book The Craft of Selling “YOURSELF” offers money back guarantee.

Today, I received a complaint from a client whose CV was written by our company.

Thanks a lot Ashraf sahib. This is a decent formatting and I plan to use it now. Just a couple of comments:

– There were some spelling errors in my original content which are still there. I just realized while checking the contents again.
– There are some new spelling mistakes that came in the new formatting. For example January is spelled Janruary on my unilever experience.

I wouldn’t have even brought this up but I regularly see your status updates making fun of resume contents of others. Needless to say, if that’s the merit standard from young applicants, some strict governance is required and expected at the end of experts.

This is one-to-one email and I dont plan to share it with anyone else.

regards
My reply:

Dear ………………..

Assalam o Alaikum & Greetings from Lahore! Hope all is awesome with you.

Please accept my personal and unconditional apology over the mistakes in CV. Can’t justify why it all happened. I am thankful to you for making us extra conscious and vigilant. As a policy, we will refund your fee for under delivering the value. Would appreciate if you can let me know your bank account details so that payment could be refunded.

Mistakes in CVs/resumes are not tolerated by recruiters/headhunters even if experts do the mistakes themselves. There is absolutely no doubt that your resume must be immaculate because it is a marketing document.

Apologies once again and waiting for your bank account details.

Wishing you a rocking success in your personal and professional life.

Ashraf Chaudhry”

We believe in continuous improvement and up gradation of our service and this complaint will keep us on toes to deliver promised value.

The 8 Reasons Why You Should Have Your CV Written by a Professional.

 
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